As part of Envirocare’s work towards the ISO 9001, ISO 14001 and OHSAS 18001 accreditations during July 2010, Administration Manager Angela Grime, carried out a Customer Satisfaction Survey in order to gauge customer opinion. The results of the survey have been excellent and have provided a sound basis for further improvements in customer service. With the majority of our established customers being contacted by phone, a favorable response was received to the questionnaire. Comments included “I have been a customer for several years, always good service, I would definitely recommend Envirocare.” “Always very helpful. Contact with Envirocare is always positive.” “No hassle, happy with standard of work and payment terms.” “Very happy with standard of work, Envirocare get on with the job, I don’t need to think about it.” David, Envirocare Managing Director said “Customer feedback is essential. At Envirocare we pride ourselves on our service delivery and willingness to meet the needs of our customers both old and new.”
